Terms of Service
Effective 2 October 2026 · RIYO Ventures Limited
These terms are a contract between you — the person or business that hires us — and RIYO Ventures Limited, registration no. PVT-7LUQL29, of Riyo Place, Kirongothi Street, Eastleigh, P.O. Box 71909 – 00622, Nairobi, Kenya (“we”, “us”, “DarurSoft”). DarurSoft is a brand of RIYO Ventures Limited. By accepting a proposal from us, paying our invoice or using a service we provide, you accept these terms. If you accept them for a business, you confirm you are allowed to do so.
Products we run under their own name have their own terms, which apply when you use them — for example the TickBalance Terms of Service.
1. Our services
We design and build websites and landing pages, build custom web and mobile apps, host and look after websites, and manage social media accounts. What each package includes is described on our services page; what your project includes is set out in your proposal.
2. Proposals
- Before we start, we send you a proposal that says what we will build or do, how long it should take and what it costs. Work starts when you accept it in writing — a reply by email or WhatsApp is enough.
- If your proposal and these terms say different things, the proposal wins for that project.
- Work outside the proposal — new pages, new features or extra platforms — is quoted separately, and we start it only once you agree to the price.
- Timelines are our honest estimate. They move if we are waiting for content, feedback or access from you (section 5).
3. Prices and payment
- Prices are in US dollars. Prices on darursoft.com are a guide; the price in your accepted proposal or invoice is the one that applies.
- We will not change the price of work or a plan you have already agreed without asking you first.
- Some packages have a one-time setup fee. It is shown on the package and in your proposal.
- We send you an invoice, and you can pay by bank transfer or card. Payment is due by the date on the invoice.
- If an invoice is overdue we may pause work and, after telling you, pause hosting or account management until it is paid.
4. Changes after delivery
- Each package includes a period of free changes after delivery, shown on the package — for example 2 weeks or 30 days. During that period we make reasonable changes to what we delivered.
- After that period, changes are charged per request at the price shown on the package or in your proposal. We tell you the price before we make the change.
- A change means adjusting what we delivered — text, images, colours, contact details. New pages, new features or a redesign are new work and are quoted separately.
5. Your part
- Send us the content, feedback and approvals we need, and give us access to accounts (domain, hosting, social media) when the work needs it.
- Make sure you have the right to use everything you send us — logos, photos, text and videos — and that it is accurate and lawful. You are responsible for claims that arise from content you supply.
- Check the work when we ask you to review it. Once you approve it, or it goes live at your request, it counts as delivered.
- You are responsible for what your website, app or social media accounts say, and for how you use the customer data they collect.
6. Hosting and monthly plans
- Hosting, managed website and social media plans are priced per month and billed once a year in advance, unless your proposal says otherwise.
- Plans renew each year. We send the renewal invoice before the renewal date. If you do not want to renew, tell us before then; the service continues until the end of the year you paid for.
- We keep hosted websites online with reasonable skill and care, but hosting relies on other companies’ systems and we cannot promise it will never go down (section 7).
- On social media plans we post on your behalf on the platforms in your plan. You can ask us to change or remove any post. We cannot promise a number of followers, likes or sales.
- Your content stays yours. If you stop a plan, we give you a copy of your website’s files and content and help you move your domain to your new provider.
7. Other companies’ services
- Your project may rely on other companies — for example domain registrars, hosting providers, app stores, payment providers, Google, WhatsApp, Facebook and Instagram. Their own terms apply, and their fees, rules and outages are outside our control. Their fees are paid by you unless your package or proposal includes them.
- We set up pages so search engines can find them, but no one can guarantee a position in Google search results.
- Platforms can reject an app, limit a page or suspend an account under their own rules. We will help where we can, but we cannot override their decisions.
8. Who owns the work
- You always own the content you give us — your logo, photos, text and data.
- Once you have paid for it in full, you own the finished website, app and designs we made for your project, unless your proposal says otherwise.
- We keep ownership of our own tools, templates, code libraries and know-how that we made before or outside your project, and give you a permanent licence to use them as part of what we delivered.
- Some parts come from others — open-source code, fonts, stock photos and plugins — and are used under their own licences.
- We may show the finished work in our portfolio, unless you ask us not to.
9. Data
How we handle personal data is set out in our Privacy Policy. Where we build, host or manage something that handles your customers’ data, you are the controller and we are your processor: we act on your instructions, keep the data confidential, and delete it after our work ends as the Privacy Policy describes (subject to legal retention periods).
10. Acceptable use
We do not build, host or post anything that is unlawful, fraudulent or misleading, that infringes someone else’s rights, or that sends spam. We may refuse or stop such work and remove such content from services we host or manage. You must not attempt to gain unauthorised access to our systems or to other clients’ data.
11. Ending the work
- You can stop a project at any time by telling us in writing. You pay for the work done up to that point, and once it is paid for we give you what we have built so far.
- You can stop a hosting or monthly plan at the end of the year you have paid for (section 6).
- We may pause or end our work for breach of these terms, legal requirements, a security risk or non-payment, giving notice where the circumstances allow.
12. Liability
To the extent permitted by law: we provide our services with reasonable skill and care but do not guarantee that websites, apps or hosting will run without interruption or errors; we are not liable for indirect or consequential loss, loss of profit or loss of data; and our total liability to you in any 12-month period is limited to the fees you paid us in that period. Nothing in these terms excludes liability for fraud or for anything that cannot be excluded by law.
13. Governing law
These terms are governed by the laws of Kenya. Disputes are subject to the exclusive jurisdiction of the courts of Kenya, after a good-faith attempt to resolve them by discussion.
14. Changes to these terms
We may update these terms. We will tell current clients about material changes by email or WhatsApp at least 14 days before they take effect, and continuing to use our services after that date is acceptance. Changes never alter the price or scope of work you have already agreed.